Microsoft
Dynamics 365 Customer Insights
Business apps
Customer data platform plus real-time marketing journeys and segmentation.
List price
From about US$1,700 / tenant / month
Billing
Annual commitment
Support
Managed by Madatech
Overview
Customer Insights is two things: a customer data platform that unifies scattered records into one profile, and a marketing engine that acts on it with real-time journeys. It's the product behind the marketing-sector case study.
Key features
Unify customer data from many sources into one profileAI segmentation and predictive scoresReal-time journeys triggered by behaviourCopilot to build segments and content from a promptFeeds Dynamics 365 Sales and Customer Service
How we deploy it
1
Connect the data
Map source systems, resolve identities, agree the unified profile.
2
Build journeys
Set up segments, channels and the first real-time journeys.
3
Measure
Wire in analytics, review engagement, iterate on content.
Get pricing for Dynamics 365 Customer Insights
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